Really knowing your target market and customer is critical to your business. It helps ensure you are developing and selling the right products to the right customers. Known as developing your customer persona, you should know, describe, and be able to identify your target customer with nothing more than a quick glance.
Here’s a write-up shared by one of Eben’s former students:
“I attended the “No Name Bar” pizza night after the last class of EMEN5090 this semester. I was a distance student, so had never met anyone in class before (including Professor Eben Johnson). I remembered him saying in class that he could guess the type of car that people drove. Having never met him before and being pretty confident that he could not guess the type of car I drive, I told him that I was hoping he would try to guess my car.
He started off by asking me a few questions: Where do I work and how long have I worked there, what is my job title there, what do I like to do for fun, do I have any kids or dogs or roommates, etc. I answered those questions and he quickly started to narrow it down. He knew right away it wasn’t an SUV, that it had leather interior (no idea how), that it was not American made, and then he even guessed my boyfriend’s car right away after talking about him for just a minute (even down to the detail of the Jeep having a winch on the front). He thought about a Prius but quickly moved away from that (without me saying a word). He asked a few more questions and then said “It’s not a BMW 5 series, I’m thinking it’s a BMW 3 series…”. So far all he knew was I like volleyball and taekwondo, I have worked at Lockheed Martin as a systems engineer for 7 years, I have a boyfriend with a Jeep, and I have no pets or kids. There were a few other people there trying to guess, and no one even came close. He continued to come up with some details on the car… Dark blue exterior, sedan, etc.
Before I left he made his final guess of a “Dark blue BMW 3 series, black leather interior, and the dealership name around the back license plate”. I couldn’t believe it…. Sure enough, I drive a dark blue BMW 3 series! I don’t think I seem like the kind of person to drive a BMW, in fact the reasons I bought it aren’t for the name or the luxury or anything anyone normally thinks of — It’s all wheel drive, the back seats lay down (harder to find than you would think), it can get up to speed on the highway quickly, gets good gas mileage, and it’s quiet. I was in shock.. By this point everyone was listening and I admitted that he got it exactly right… except for the interior color. I thought my interior was tan, and I honestly didn’t know if my back license plate had the dealership name framed around it. I got back to my car (parked a few blocks away, so there was no cheating there), and the first thing I did was look at the back license plate. Sure enough, Ralph Schomp BMW is framed around it. I then got inside, and immediately felt extremely stupid… My interior is black!!! It was the only detail I thought he had wrong, and he even knew better than I did! I had a rental car for a few days before that and the interior of that car was tan, so that’s my excuse for thinking it was tan (in addition to the fact that it was my final week of grad school!!). I felt ridiculous but it wouldn’t have been fair to let Eben keep thinking that he got the interior wrong, so I sent him an email that night letting him know that he nailed it, down to the detail (even details I didn’t remember).
It was really incredible! I still have no idea how he could’ve possibly guessed that with the information that he had, and this being the first time I met him. I had to share this story to say just how impressed I was… I didn’t believe it, but I do now. Try him out 🙂 ”